Overview
Our refund and returns policy lasts 30 days from the day your order is delivered. If 30 days have passed since delivery, we unfortunately can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
How to Start a Return
Email us at support@emfhaven.com with your order number and the reason for the return. We’ll reply within 1–2 business days with return instructions and the correct return address for your region. Please don’t ship anything back before receiving these instructions — unannounced parcels can’t always be matched to an order.
Refunds
Once your return is received and inspected, we’ll email you to confirm receipt and to approve or reject the refund. If approved, the refund is issued to your original payment method within 5–10 business days. If you haven’t received an approved refund after 10 business days, contact us at support@emfhaven.com.
Exchanges
We replace items free of charge if they arrive defective or damaged. Email support@emfhaven.com with your order number and a photo of the issue.
Return Shipping
Unless the item arrived damaged or incorrect, you are responsible for the cost of return shipping. Return shipping costs are non-refundable. For higher-value items, we recommend a trackable shipping service — we can’t guarantee that we will receive an untracked returned item.
Sale Items
Only regular-priced items may be refunded. Sale items are non-refundable unless defective.
Need Help?
Contact us at support@emfhaven.com or via our contact page for any question about refunds and returns.